🚀 v2.0 Live — Ready for Your Business
WhatsApp-First
Field Service Management
for B2B Support Teams
FiberX Service Desk turns WhatsApp conversations into tracked tickets, smart work orders, and closed-loop service — without installing any app. Built for telecom, ISPs, mobile tower maintenance, ATM contractors, medical equipment, HVAC, and 14+ industries.
14+
Industries
32+
Features
7
User Roles
0
App Installs
1
📱 Customer sends WhatsApp message
No app install. Just chat.
↓
2
🤖 AI creates & categorises ticket
Voice notes, images, text — all parsed.
↓
3
🚐 Smart dispatch to best technician
Skills, location, SLA, supervision rules.
↓
4
✅ Closed, documented, CSAT collected
Parts approved. Proof of service on record.
Common Problems We Solve
Your Team's Daily Headaches, Eliminated
Most field service teams are fighting the same battles. FiberX Service Desk is built specifically to fix them.
Complaints flood in via calls & WhatsApp
❌ The pain
No structure. No tracking. Issues get lost in chat threads.✅ The fix
WhatsApp bot auto-converts messages into structured, numbered tickets instantly.No visibility on who is attending which site
❌ The pain
Control room can't see field status. Clients call repeatedly for updates.✅ The fix
Live dashboard + geo check-in confirms technician presence and sends real-time WhatsApp updates to customers.Parts replaced without approval — disputes follow
❌ The pain
No formal sign-off. Billing disputes. Unhappy clients. Audit gaps.✅ The fix
Secure one-time approval links sent by WhatsApp, email, or portal. Every decision is logged.SLA breaches go unnoticed until it's too late
❌ The pain
Managers learn about SLA failures after the client already complained.✅ The fix
Live SLA countdowns, auto-escalation alerts, and manager exception dashboards catch risk early.Spare parts used without tracking or stock records
❌ The pain
Inventory blind spots. Wrong parts sent. Field delays. Cost overruns.✅ The fix
Inventory-linked service execution: reservations, GRN, warehouse dispatch, and usage all tied to the work order.No service history per site, asset, or machine
❌ The pain
Technicians arrive with no context. Repeat visits. Preventive maintenance missed.✅ The fix
Every ticket is tied to the asset. Full history: visits, parts used, engineers assigned, warranty & AMC status.What Sets Us Apart
Value Add-Ons That No Basic Ticketing Tool Has
These aren't optional extras — they're the features your team will wonder how they ever managed without.
01
💬
WhatsApp-First Service Operations
Customers report, technicians update, managers approve — all through WhatsApp. Zero new app, zero training friction.
Raise tickets, assign jobs, approve parts, and close work orders through WhatsApp.
02
🔀
Multi-Channel Approval Flows
Customers choose how they approve — WhatsApp, email, or secure portal. No more waiting on a single channel.
Let customers approve billable work the way they prefer.
03
🔐
Secure Digital Part Approval
One-time secure approval links with tracked responses. Prevent unauthorized replacements. Build an airtight audit trail.
Get clear, secure customer sign-off before any billable parts are issued.
04
🧠
Smart Technician Dispatch + Supervision
8-factor matching: skills, location, availability, SLA urgency, and supervisor coverage rules. Right tech, first time.
Dispatch smarter with skills, coverage, and site-aware assignment.
05
🏗️
Asset-Centric Service History
Every ticket tied to the actual equipment — not just a generic complaint. Full warranty, AMC, and maintenance history.
Track every request against the right asset, site, and history.
06
📋
SLA / AMC / Warranty-Aware Billing
The system knows what's covered. Labor-only, parts-included, warranty, or billable — auto-handled per contract logic.
Handle warranty, AMC, labor-only, and billable service logic automatically.
07
📍
Geo Check-In & Field Accountability
Confirm technician presence at site. Supervisor override with reason logging. Stronger service proof for enterprise clients.
Validate site visits with geo check-in and smarter accountability.
08
🔄
PM / Preventive Maintenance Automation
Plan, schedule, and execute recurring maintenance before breakdowns happen. Move from reactive to structured operations.
Move from reactive firefighting to structured preventive maintenance.
09
📦
Inventory-Linked Service Execution
Parts reservations, goods receipt, multi-warehouse stock, and service usage — all connected to the work order in real time.
Link service jobs to real parts availability and stock movement.
10
🌐
Customer Portal with Approval Visibility
Secure portal access for clients to view tickets, approve work, track service history — no account login required.
Give customers a professional digital experience with full service visibility.
11
⚠️
Manager Exception Control Panel
Live view of SLA risks, pending approvals, failed delivery messages, and unresolved actions — before service quality slips.
Give managers a live view of what needs attention right now.
12
📊
Real-Time Communication Logging
Every WhatsApp and email interaction tracked in one unified service timeline. Know what was sent, when, and what happened next.
Full accountability for every customer communication, automatically.
Industries We Serve
Built for Every B2B Field Service Operation
Whether you manage mobile towers, ATM machines, medical equipment, or office networks — if field technicians, distributed sites, and SLA pressure are part of your day, FXSD is for you.
📡
ISPs & Telecom Support
Installations, outages, maintenance, and proactive field visits for internet service providers.
- Faster outage resolution via WhatsApp tickets
- Automated technician dispatch by region
- Subscriber CSAT tracking after every visit
🗼
Mobile Tower Maintenance
Distributed tower sites, urgent breakdowns, preventive visits, and SLA pressure from telecom operators.
- Site-level fault tracking and dispatch
- Region-wise engineer coordination
- Proof of visit and real-time client updates
- Spare parts and replacement visibility
🏧
ATM / Banking Machine Support
ATM uptime contractors, cash recycler vendors, and self-service kiosk maintenance providers for banks.
- Machine-wise service history per branch
- Structured dispatch for strict uptime SLAs
- Proof of service documentation for bank clients
- Parts replacement and closure audit trail
💻
IT Support / MSP / Network
On-site IT, break-fix, network support, and managed service providers with multi-client portfolios.
- Centralized ticketing across client sites
- SLA and asset inventory tracking
- Higher first-time fix rate visibility
🏥
Medical Equipment Support
Biomedical engineers, diagnostic equipment vendors, and hospital/clinic support teams.
- Urgent breakdown handling for critical devices
- Parts & consumables management
- Compliance logs and service documentation
❄️
HVAC & Facility Services
HVAC maintenance, building management, and facility service companies managing multi-site contracts.
- Preventive maintenance scheduling
- Efficient multi-site job coordination
- Real-time technician updates and proof of service
⛽
Oil & Gas / Industrial O&M
Operations and maintenance for oil, gas, and industrial equipment service providers.
- Equipment-centric service history
- Scheduled inspection management
- Multi-warehouse parts control
🔒
Security & Surveillance Systems
CCTV, access control, fire alarm, and security system maintenance vendors.
- Site-wise system service records
- AMC and warranty tracking
- Remote reporting and field coordination
☀️
Solar & Power Backup
Solar panel installations, UPS, generators, and power backup service companies.
- System performance and service tracking
- Preventive maintenance reminders
- Customer portal updates on service visits
Who It's Built For
Every Role Gets a Better Day
FXSD isn't just for one person. Every stakeholder in your service operation benefits from the same platform.
👔
For Management
- Stronger operational control
- Live SLA visibility
- Fewer approval delays
- Better service accountability
- Improved customer experience
📋
For Coordinators
- Faster communication
- Cleaner dispatch workflow
- Easier approval follow-up
- Fewer manual chases
- Better ticket-to-WO continuity
🔧
For Technicians
- Easier job updates via WhatsApp
- Zero app-install friction
- Clearer parts and approvals
- Better field coordination
- Geo check-in simplicity
🏢
For Customers
- Easy issue reporting via WhatsApp
- Transparent approvals
- Clear service updates
- Faster response
- Professional digital experience
⚡ ERP Suite
OMC ERP Suite
End-to-end ERP solution built on Odoo for Oil Marketing Companies — covering procurement, OGRA-compliant pricing, shipment management, fleet tracking, delivery confirmation, and automated invoicing.
✓ Component-based Pricing
✓ Fleet Tank Chambers
✓ OGRA Compliance
✓ Delivery Tracking
✓ Loss Recording
✓ Automated Invoicing
🛒 POS System
Fast Food POS System
Complete restaurant management system on Odoo — customizable menu configurator, smart billing with multiple payment methods, kitchen display, rider management, COD handling, and real-time sales analytics.
✓ Menu Configurator
✓ Rider Management
✓ COD Handling
✓ Kitchen Display
✓ Loyalty & Discounts
✓ Multi-Location
📋 Tax Compliance
FBR Digital Invoicing
Fully automated FBR-compliant invoicing with real-time electronic reporting, QR code verification, CNIC validation, SRB integration, and seamless POS/ERP connectivity.
✓ FBR Integration
✓ QR Code Invoices
✓ Auto E-Invoicing
✓ SRB Support
✓ CNIC Validation
✓ Tax Dashboard
✨ New Product
Fiber-X Docs
Smart Document Archiving System — scan documents from your phone or scanner, auto-upload to the cloud, with OCR text extraction, intelligent auto-tagging, and secure organized storage for all your business documents.
✓ OCR Extraction
✓ Auto Tagging
✓ Cloud Storage
✓ Mobile Scan
✓ Secure Access
✓ Full-text Search